Everything you need to know about Ri-Hub.

Ri-Hub is a telerehabilitation platform that lets you follow online physiotherapy programs wherever you are. It is built around therapeutic exercise as its main tool, with personalized programs, ongoing monitoring and interactive sessions thanks to our qualified physiotherapists. The goal is to make physiotherapy accessible, convenient and effective.

Online sessions wherever you are, no travel needed. Physiotherapists registered with the professional Order, programs built around your case, progress monitoring and continuity with the same person. The first consultation is free and commits you to nothing.

Download the Ri-Hub app (iOS/Android) or go to app.ri-hub.it and fill in the questionnaire: a few questions about your case. From there we assign you the right physiotherapist for you, and the first consultation with them is free. The video call with the physiotherapist starts directly from the app: no email links, no external software. The first consultation is an introductory assessment, not a medical service.

Yes, and that is the point. Whoever does your first consultation is the one who follows you through the whole path: you are not listened to by one person and then handed to a colleague. We assign the physiotherapist based on your questionnaire answers, before the consultation, and you know their name. If they do not convince you, you can change them whenever you like, but continuity with the same person is what makes the difference to results. Until September 2026 it worked differently: an intake visit and then a referral to a specialist. That model is gone.

Post-operative rehabilitation, management of musculoskeletal pain, recovery from sports injuries, prevention, chronic conditions (osteoarthritis, scoliosis), wellness programs for posture and muscle strength. The physiotherapist follows you step by step with a tailored approach.

Complex pathologies (unstable heart conditions, severe neurological problems). Inability to perform exercises independently. Minors without parental consent. Lack of a suitable device or connection. In these cases we direct you to alternative solutions or specialized clinics. A need for manual treatment, however, does not rule you out: when hands-on work is needed, your physiotherapist sends you to one of our physiotherapists near you, and the path resumes online with them.

You fill in the questionnaire, a few questions one at a time. Then you register and see who will follow you, chosen based on your answers: a physiotherapist registered with the professional Order, to whom you write in chat. If you would rather talk it over by voice, the first consultation is free and lasts twenty minutes. You decide the path together in chat: you accept the appointments that suit you and start from home, on video call.

We assign them to you, based on your questionnaire answers: choosing on your own is hard, because you do not know what to look at. We tell you who they are, what they work on and why them. All of them are graduates and registered with the professional body. If they do not convince you, you change them whenever you like, at no cost.

There is no standard course. The number of sessions depends on the condition, how long you have had it, your goals and how you respond: some people need six, others twenty. No clinical guideline prescribes a number: the "ten sessions" you read everywhere is a commercial package format, not a therapeutic dose. Your physiotherapist builds the plan with you after the free first consultation, and revises it along the way.

It depends on the format, and online it costs the same all over Italy. Individual €29.90 for 30 minutes, group €29.90 per person for 50 minutes, quick group €19.90 per person for 30, Ri-Hub Junior €59.90 up to age ten. There is also a 50-minute individual session at €49.90, but that one cannot be bought: your physiotherapist proposes it when it is clinically needed. If your case needs hands-on work, a session at a studio in our network costs €59.90 and one at your home starts from €79.90, because home visits rise with distance: you see the exact amount before you pay, not after. These two cannot be bought from the website either. The first consultation is free for everyone and lasts twenty minutes.

Yes. Healthcare invoice deductible at 19% IRPEF for every session paid, sent automatically by email. Reportable in section E of Form 730 or Redditi PF.

After the free first consultation you pay for sessions directly from the Ri-Hub app (or from app.ri-hub.it): your physiotherapist proposes them in chat and you accept the ones that suit you. We accept credit and debit cards, Apple Pay, Google Pay, PayPal and Satispay.

Yes. Data is handled by certified providers compliant with PCI-DSS. We do not store payment data directly, ensuring the highest level of protection.

A few questions about your case: where it hurts, for how long, what you would like to go back to doing, what you have already tried. They do two things: tell us what you need before you even speak to anyone, and let us match you with the right physiotherapist instead of the first one free. It is the first step, and it is not optional.

Not long, and you do it on your own, in private, with nobody watching. There is no clock: if a question makes you think, take your time.

We assign you your physiotherapist: name, photo and what they work on, with the reason we picked them for your case. From there you arrange the first consultation, which is free and lasts twenty minutes.

No. The questionnaire is free, so is the consultation that follows, and no payment details are needed to get there.

We tell you. That is part of what the questionnaire is for: if signs come up that need a doctor first, or a condition that is not treated well at a distance, we do not start a path and we point you where you need to go. It is the part of the work we do for free, and the one that costs us the most.

The physiotherapist assigned to you, and nobody else. These are health data and we treat them as such: they sit in your record, not in marketing statistics. The detail is in the privacy policy.

Download the Ri-Hub app (iOS/Android) or go to app.ri-hub.it and fill in the questionnaire: a few questions about your case. From there we assign you the right physiotherapist for you, and the first consultation with them is free. At the booked time the video call with the physiotherapist starts directly from the app: no email links, no external software downloads. The first consultation is an introductory assessment, not a medical service.

To understand your condition and check whether telerehabilitation is suitable. The physiotherapist analyzes your symptoms, explains how the sessions work, and assesses whether to continue online or whether in-person treatment is needed. You can ask questions and clarify any doubts.

No. The free consultation is there to assess your situation and explain the service. You only pay if you decide to continue: you decide freely.

If your case is suitable, the physiotherapist proposes the path in chat: number of sessions, frequency and activities, one at a time or all together. You accept what convinces you and pay only for that, from the Ri-Hub app. If telerehabilitation is not right for you, we say so clearly and suggest the better alternative (e.g. in-person treatment).

Twenty minutes, on video call. It is not a chat: the physiotherapist listens to your history, assesses the condition and tells you whether online physiotherapy suits your case. If it does not, they say so.

No, it is not mandatory. If you have recent clinical exams (X-rays, MRIs, reports), keep them at hand: they help the physiotherapist better understand your situation.

We tell you clearly and professionally. You will receive a detailed assessment summary to keep or share with a local colleague. Our goal is not to "sell a package" but to find the best solution for you.

No, but the physiotherapist proposes it when it is time to take stock: you go back over the path, redo the assessment and compare results with the starting point. It is free and takes place online.

The physiotherapist gives you feedback on improvements. Together you decide whether to conclude, continue with more sessions, or explore new solutions. You always make the choice with all the useful information.

Twenty minutes, like the first consultation. It is there to go back over the path, redo the assessment and compare results with the starting point.

Yes. It is included in the path and has no separate cost. No hidden costs, no subscription, no commitment.

Every program is different. The follow-up consultation is the moment to talk about it, analyze what may have slowed progress and recalibrate the program. Sometimes more time is needed, sometimes a change of approach. It is part of the process.

Thirty minutes for the individual session, fifty for the group and for Ri-Hub Junior. There is also a 50-minute individual: the physiotherapist proposes it when it is needed, such as the first session after the consultation, or the one where the programme changes.

Yes. You agree the times in chat directly with your physiotherapist, around their availability: no calendar to fill in on your own.

Yes, from your personal area. To get a credit refund, changes/cancellations must be made at least 48 hours in advance. After that the credit is lost.

Yes, at no extra cost. You can choose another physiotherapist directly from the platform based on availability and specializations.

All graduates in physiotherapy and registered with the professional Order. Carefully selected for skill, empathy and being up to date with the latest scientific evidence. Every therapist follows shared guidelines for safe and effective programs.

We match them for you based on the questionnaire, and we explain why them. If they do not convince you, for whatever reason (approach, specialism), you change them whenever you like and at no cost. Continuity with the same person is, however, what makes the difference to results.

No. It is the physiotherapist who proposes the sessions in chat, and you can take them one at a time or the whole path together: you decide. They usually recommend the whole path, because continuity and frequency count for a lot, but it stays a recommendation, not an obligation.

Yes, 2 months from the purchase date. We recommend booking the first video session within 2 weeks to start right away. Ideal interval between sessions: at least 2 days.

They are a movement specialist. They resolve musculoskeletal pain, improve mobility, prevent injuries. They guarantee treatment based on scientific evidence, avoiding the risk of getting worse with inappropriate exercises.

Yes. Numerous scientific evidence confirms the effectiveness of online therapy, especially when based on therapeutic exercise. Physiotherapists follow validated protocols, personalize exercises and monitor progress in real time. Results comparable to in-person physiotherapy.

We have that covered. The path always starts with the online consultation, which is free and is there to understand what you have: if it shows that your case needs manual techniques, your physiotherapist tells you and sends you to one of ours, near you. They already have the plan written by whoever follows you, so you do not start from scratch; and right afterwards the path resumes online, with the same professional as before.

Stable internet connection, computer / tablet / smartphone with webcam and microphone, quiet and private environment. From smartphone you use the Ri-Hub app (iOS/Android), from desktop you open app.ri-hub.it in any modern browser (Chrome, Safari, Firefox, Edge).

No. Everything happens inside the Ri-Hub app (iOS/Android) or in the browser at app.ri-hub.it. The free video consultation and your sessions start directly from the app, no Zoom, no Google Meet, no email links. From desktop you use the browser, from smartphone the app is recommended for notifications and quick access.

We hope we have answered everything here. If you need more, you can write to us via the contact form or use WhatsApp (green button at the bottom right).

From your profile in the Ri-Hub app. You receive a confirmation email once the procedure is complete.

From your profile in the Ri-Hub app. You receive a confirmation email. Complete data deletion under GDPR.

We use systems that are GDPR compliant and conform to the European Data Protection Regulation. Sessions are encrypted and health data is handled in compliance with the Privacy Code.

Yes. Qualified physiotherapists registered with the professional Order. Personalized and monitored treatments. GDPR compliant platform. Privacy of video calls protected. Eligibility for online treatment is always assessed during the first free consultation.