Everything you need to know about Ri-Hub.

Ri-Hub is a telerehabilitation platform that lets you follow online physiotherapy programs wherever you are. It is built around therapeutic exercise as its main tool, with personalized programs, ongoing monitoring and interactive sessions thanks to our qualified physiotherapists. The goal is to make physiotherapy accessible, convenient and effective.

Online sessions wherever you are, no travel needed. Qualified physiotherapists, personalized programs, progress monitoring. Affordable packages that ensure a complete program. Reduction of musculoskeletal pain and improvement of strength and mobility.

Download the Ri-Hub app (iOS/Android) or go to app.ri-hub.it, tap Book free consultation, choose day and time, enter your details. The video call with the physiotherapist starts directly from the app — no email links, no external software. The first consultation is an introductory assessment, not a medical service.

No. The free initial assessment consultations are carried out by physiotherapists dedicated to that phase: they listen to your story, evaluate your suitability for telerehabilitation and — if it is the right solution — build the plan and route you to the specialist physiotherapist best suited to your condition. The specialist is assigned to you only after this phase. This model lets us have focused team members and route you in the best possible way from the very first session.

Post-operative rehabilitation, management of musculoskeletal pain, recovery from sports injuries, prevention, chronic conditions (osteoarthritis, scoliosis), wellness programs for posture and muscle strength. The physiotherapist follows you step by step with a tailored approach.

Acute phase requiring manual treatment (manipulations, massage). Complex pathologies (unstable heart conditions, severe neurological problems). Inability to perform exercises independently. Minors without parental consent. Lack of a suitable device or connection. In these cases we direct you to alternative solutions or specialized clinics.

Book the free introductory consultation. A physiotherapist evaluates your suitability and creates a tailored plan. If you decide to continue, you start your program from home right away via video call.

You choose them based on your needs. Each session is associated with a specific therapist, visible from the class preview. All are graduates and registered with their professional boards. Continuity guaranteed even in case of substitutions.

Scientific literature and international guidelines on therapeutic exercise indicate an average duration of about 10 sessions, but the actual number can vary depending on the chronicity of the condition, the patient's goals and progress. The final plan — number of sessions, frequency and activities — is set during the first free consultation with advice from our experts.

The price of a session is 29,90 €. We offer flexible solutions and packages to suit your needs.

Yes. Healthcare invoice deductible at 19% IRPEF for every package purchased, sent automatically by email. Reportable in section E of Form 730 or Redditi PF.

After the first free consultation you purchase the package directly from the Ri-Hub app (or from app.ri-hub.it). We accept credit/debit cards, Apple Pay, Google Pay, PayPal, Klarna and SEPA. Everything via Stripe with the highest level of security.

Yes. Data is handled by certified providers compliant with PCI-DSS. We do not store payment data directly, ensuring the highest level of protection.

From the Ri-Hub app (iOS/Android) or from app.ri-hub.it, tap Book free consultation, choose day and time, enter your details. At the booked time the video call with the physiotherapist starts directly from the app: no email links, no external software downloads. The first consultation is an introductory assessment, not a medical service.

To understand your condition and check whether telerehabilitation is suitable. The physiotherapist analyzes your symptoms, explains how the sessions work, and assesses whether to continue online or whether in-person treatment is needed. You can ask questions and clarify any doubts.

No. The free consultation is there to assess your situation and explain the service. No obligation to continue: you decide freely.

If you are eligible, the physiotherapist builds with you a personalized rehabilitation plan (number of sessions, frequency, activities). You purchase the package directly from the Ri-Hub app and book the first session from the same screen. If telerehabilitation is not the right solution for your case, we tell you clearly and suggest the best alternative (e.g. in-person treatments).

About 45 minutes, up to 1 hour. The time needed to listen to your story, assess your condition, and understand whether telerehabilitation is right for you. It is not just a chat: it is a real assessment.

No, it is not mandatory. If you have recent clinical exams (X-rays, MRIs, reports), keep them at hand: they help the physiotherapist better understand your situation.

We tell you clearly and professionally. You will receive a detailed assessment summary to keep or share with a local colleague. Our goal is not to "sell a package" but to find the best solution for you.

No, but strongly recommended. It serves to evaluate improvements after the 10 sessions with a new assessment similar to the initial one. We compare results and figure out whether the program can be considered complete or whether to continue. It is free and takes place online.

The physiotherapist gives you feedback on improvements. Together you decide whether to conclude, continue with more sessions, or explore new solutions. You always make the choice with all the useful information.

About 45 minutes, up to 1 hour. Dedicated space for you to review the program, do a new assessment, and compare the results with the initial ones.

Yes. Included in the program, offered to all patients who have completed 10 sessions. No hidden costs, subscription or commitment.

Every program is different. The follow-up consultation is the moment to talk about it, analyze what may have slowed progress and recalibrate the program. Sometimes more time is needed, sometimes a change of approach. It is part of the process.

About 45 minutes, including therapeutic exercises guided by the physiotherapist and a final moment for progress monitoring and questions.

Yes, with full flexibility. During booking you have access to the availability of all physiotherapists.

Yes, from your personal area. To get a credit refund, changes/cancellations must be made at least 24 hours in advance. After that the credit is lost.

Yes, at no extra cost. You can choose another physiotherapist directly from the platform based on availability and specializations.

All graduates in physiotherapy and registered with the professional Order. Carefully selected for skill, empathy and being up to date with the latest scientific evidence. Every therapist follows shared guidelines for safe and effective programs.

Yes. During booking you have access to the availability of all of them. You can choose based on condition, gender, approach. If your chosen one is not available, the substitute follows the same guidelines to ensure continuity.

A package ensures a complete and structured program, fundamental for lasting results. Continuity and frequency are essential in telerehabilitation: they make it possible to monitor progress and adapt exercises over time.

Yes, 2 months from the purchase date. We recommend booking the first video session within 2 weeks to start right away. Ideal interval between sessions: at least 2 days.

They are a movement specialist. They resolve musculoskeletal pain, improve mobility, prevent injuries. They guarantee treatment based on scientific evidence, avoiding the risk of getting worse with inappropriate exercises.

Yes. Numerous scientific evidence confirms the effectiveness of online therapy, especially when based on therapeutic exercise. Physiotherapists follow validated protocols, personalize exercises and monitor progress in real time. Results comparable to in-person physiotherapy.

It is an innovative and effective approach, based on personalized therapeutic exercise. While it does not entirely replace manual treatments that require physical presence, it is a practical and modern solution to complement the rehabilitation program. The right balance between online and in-person maximizes the benefits.

Stable internet connection, computer / tablet / smartphone with webcam and microphone, quiet and private environment. From smartphone you use the Ri-Hub app (iOS/Android), from desktop you open app.ri-hub.it in any modern browser (Chrome, Safari, Firefox, Edge).

No. Everything happens inside the Ri-Hub app (iOS/Android) or in the browser at app.ri-hub.it. The free video consultation and the package sessions start directly from the app, no Zoom, no Google Meet, no email links. From desktop you use the browser, from smartphone the app is recommended for notifications and quick access.

We hope we have answered everything here. If you need more, you can write to us via the contact form or use WhatsApp (green button at the bottom right).

From your profile in the Ri-Hub app. You receive a confirmation email once the procedure is complete.

From your profile in the Ri-Hub app. You receive a confirmation email. Complete data deletion under GDPR.

We use systems that are GDPR compliant and conform to the European Data Protection Regulation. Sessions are encrypted and health data is handled in compliance with the Privacy Code.

Yes. Qualified physiotherapists registered with the professional Order. Personalized and monitored treatments. GDPR compliant platform. Privacy of video calls protected. Eligibility for online treatment is always assessed during the first free consultation.